Logging in with the Custom ID throws an error in Unity "The account is unavailable, because it is being deleted"
We add a player using the Custom ID and then delete it using the Playfab console after our tests were completed. After 30-40 minutes, we try to add the player again but it says the player is being deleted in Unity.
We are using Unity 2019.4.3f1.
Best Answer
The error indicates that the master player is still in the deletion queue and the Custom ID linked to it cannot be reused until the operation finishes. A best practice for your use case would be unlinking the Custom ID from the player account before deleting it so that you can re-use the Custom ID for new accounts immediately.
It's been more than 30 hours and the player profile has still not been deleted. I think it's a bug and not related to the "normal deletion process".
What do you think?
The deletion queue is shared by all the titles in the same cluster, hence the time it takes to complete may vary depending on how many players have been added to it recently by other titles and how many work needs to be done to complete the task. We suggest that you wait a little bit longer and use a different custom id for now.
If the deletion takes too long and is still not completed, please provide your title id so we can investigate further.
Hi Citrus, it's been about seven days since the player has been deleted. We delete other players too, and they get deleted after 5 minutes, despite being in the queue - but my computer's custom ID authentication gives the same error all the time.
Our title ID: 1F741
