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Michael Lefebvre avatar image
Michael Lefebvre asked

Emails not sending to invite people to the Project

My emails are not being sent to invite people to the project. Is this a known issue?

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Michael Lefebvre avatar image Michael Lefebvre commented ·

Any insights to this would be greatly appreciated.

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Sarah Zhang avatar image
Sarah Zhang answered

Do you mean you followed this documentation -- PlayFab user roles to add a user to the PlayFab studio/title, but the user cannot receive the inviting email? We have tested this feature using the testing title. It works fine. Could you double-check if your team member has received emails, including checking the spam? Besides, if you still cannot receive the email, could you please register a new developer account using a different email for the team member and try again? Thanks.

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Michael Lefebvre avatar image Michael Lefebvre commented ·

We have check spam, we have even added your outbound IP on the whitelist to ensure nothing is blocked. I cannot get your system to send an email.

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Michael Lefebvre avatar image Michael Lefebvre commented ·

We have attempted making an account under the email. It returned "Sorry we were unable to register your account. This email address is blacklisted because previous attempts to send email to it failed".

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Sarah Zhang avatar image Sarah Zhang Michael Lefebvre commented ·

Temporarily, could you please try to use another email address to register a new account then add the user to the Title? Besides, for such non-technical questions, you can navigate to this page -- https://playfab.com/contact/ to submit them. There will be someone to help you deal with the problem of developer account login and registration.

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