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Dor avatar image
Dor asked

GitHub Addon - Pending ,GitHub addon - remove current user

Our github addon cant be accessed because early in development one of the devs inserted the wrong e-mail. Now it's stuck on "pending" status. We obviously can't login to github and revoke the app. Is there an admin fix maybe?

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Seth Du avatar image Seth Du ♦ commented ·

May I ask what do you mean by "insert the wrong email"? Can you provide a screenshot of web page of "pending" state?

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Seth Du avatar image
Seth Du answered

Hi, @Dor. I have received feedback from the team that we have removed the bad state for Github Add-on of your title. Would you please navigate to the corresponding page to check if the issue has been fixed?

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Dor avatar image Dor commented ·

@SethDu it has been fixed! Thank you!

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Dor avatar image
Dor answered

Wrong e-mail means they input an e-mail they do not remember. This means we can't login to github and revoke the application, thus making the GitHub addon stuck on pending.


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Seth Du avatar image Seth Du ♦ commented ·

I see. The behavior is not expected. Can you provide your Title ID so that we can submit a report to the team?

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Dor avatar image
Dor answered

ID: A086D
Thank you

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Seth Du answered

I have discussed with the team. Here is a possible solution. Can you confirm that if there are any repository selection in the drop down list of "GitHub Repository Name"? You may select any of them and click "SAVE SETTINGS". After page is refreshed, there should be a gray "REMOVE" button on the right.

May I ask are you paid tier user? You may submit a support ticket for the dedicated support.

Otherwise, I will continue to submit a report to the team.

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Dor avatar image Dor commented ·

@SethDu There are no selections available.
We are not paying users yet :(

Thank you!

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Dor avatar image
Dor answered

@SethDu There are no selections available.
We are not paying users yet :(

Thank you!

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Seth Du avatar image Seth Du ♦ commented ·

Sure. I will submit a report asap and will keep you informed when there are any updates.

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Dor avatar image Dor commented ·

Thank you so much!

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Seth Du avatar image Seth Du ♦ Dor commented ·

Sorry for the late response. I have already submitted a support ticket to the corresponding team since the last conversation.

We will track the progress and provide the updates for you in time. Thanks for your understanding.

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Dor avatar image Dor Seth Du ♦ commented ·

Thanks @SethDu, highly appreciated

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