When I search for a specific email address, I’m getting hits of everyone with that same domain. This is making it difficult to find my users, for customer service issues.
When I search for a specific email address, I’m getting hits of everyone with that same domain. This is making it difficult to find my users, for customer service issues.
We recently made an update to add substring matching on user lookups, as it was one of the most-requested features for the Game Manager. However, we have found that email lookups are being impacted, so we're actively working on a hotfix right now which will fix this issue for titles. We'll update here as soon as this is resolved, but if you're having an issue where you need a customer's account info and cannot find it in the near-term, please contact us at devrel@playfab.com and we'll get you the info you need.
@brendan
Sorry de necro this post but your recent update to the dashboard bring back a similar bug. It is not possible to search user account by email anymore in the new search query field.
We received a lot of request from player who lost their account name. Any idea how we can get the information now?
Cheers!
Hi @Brendan, I still have this issue with Title ID 5E0B and email test@gmail.com. the result is always the domain of emails!
Yes, because the service is trying to help as much as possible, common domains often get multiple results like this. If you search on "test@gmail.com" (that is, you include the quote marks), you'll only get back the two accounts that literally have test@gmail.com in them (one of which has more text ahead of "test".
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