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Question by Eamon · Aug 03, 2020 at 10:51 PM · Account Management

Cannot add credit card to the multiplayer section,Cannot add credit card to multiplayer section

Hi,

Everytime I go to add my card details into the multiplayer section it returns this error. I have tried multiple browsers and devices and I always get this issue.

My title ID is : EBE30

Thanks

,

Hi, everytime I go to add my card details to the multiplayer section it returns this error. I've tried multiple browsers, and devices. My title ID is EBE30

Thanks

playfab-error.png (11.1 kB)
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Answer by Brendan · Aug 03, 2020 at 11:26 PM

You have to enter Contact Information before you can enter Credit Card Information. We have a bug open to re-direct users to enter their Contact Information first, but if you do them in that order, you won't run into this issue.

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avatar image Alejandro · Aug 04, 2020 at 12:20 AM 0
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Where can I find the contact information tap?

avatar image Eamon · Aug 04, 2020 at 09:13 AM 0
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Yeah where is this contact information entered? Thanks

avatar image Eamon · Aug 04, 2020 at 09:16 AM 0
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Okay I had to go to 'Upgrade Account' then run through the form, enter contact info and card details. Then go back to enable multiplayer and it works, for anyone else trying this.

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