Hello,
We're successfully sending emails using a rule that sends a custom template email whenever the contact email is updated. The emails are configured with SMTP to a gmail address, as we're using GSuite to manage our emails.
The emails are properly sent, but are always going in the spam folder (true for both gmail and hotmail).
Things I've tried:
- sending the same email directly and modifying the email content to rule out problems with the email body itself
- analyzing the email's header to spot any problems. When analyzing the header on mxtoolbox, the playfab static IP does seem to be blacklisted for at least one service: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a34.213.208.16&run=emailheaders
- tested with multiple email accounts to make sure the problem wasn't for one email only
Is anyone else having the same problem? Any ideas on what we can do to solve this issue?
Thank you!