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Timothy Mironenko avatar image
Timothy Mironenko asked

Segment Linked Account With Email

Hello, I'm having trouble understanding a filter for our Segment regarding all players with a linked account to Facebook with email. When selecting the "that has email" option in the dropdown, the segment reports 0 players but when selecting the "that does not have email", we see the correct number of 16 players. Many of these have a contact email address attached to them so I'm wondering why we see 0 when the filter is for "that has email".

Account Management
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Sarah Zhang avatar image
Sarah Zhang answered

@Timothy Mironenko

After researching, we found this option would work when we choose "Linked user account (with email) to PlayFab". The players who have the login email(contact email won't work) will be counted in the segment.

I guess the "with email" may mean “with the login email”. But in our testing, the player accounts who link to the FB, and at the same time own the PlayFab login email won't be counted too.

We will feedback this situation to the engineering team for the advanced investigation. Thanks for your reporting.

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CapPlay avatar image CapPlay commented ·

"Linked user account (with email) to PlayFab" doesn't work. Any other solutions?

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player-linked.png (73.9 KiB)
Sarah Zhang avatar image
Sarah Zhang answered

Have you tried to use this admin API GetPlayersInSegment to check the players in the “Linked user account (with email) to Facebook” Segment?

When you modify one Segment’s settings then save, the Game Manager may display the Player count that corresponding to the previous setting, but the data in the server has been updated at that time. You can try to check the response of GetPlayersInSegment that is updated in real-time.

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Timothy Mironenko avatar image Timothy Mironenko commented ·

Yep just tried that using Postman to perform the request, still returns 0

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Sarah Zhang avatar image Sarah Zhang Timothy Mironenko commented ·

Could you please provide the TitleID for us to investigate it?

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Timothy Mironenko avatar image Timothy Mironenko Sarah Zhang commented ·

The title ID is AE222

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