question

drallcom3 avatar image
drallcom3 asked

Rewarded ads: Can't grant items

Rewarding items is bugged in Rewarded ads.

I can reward currency without problem, but items throw a

"Grant Inventory Item: Item could not be found on given catalog. - "

error in Playstream. I have only one catalog.

Doesn't matter which item. Even the most plain item throws that error.

Title: 30EA2

Player: C86A96CADD60A776

Event: cadef6f4b9414ea8903c8a718bd37140

Placement: 7908A7804C8B8553

PlayStream
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2 Answers

·
Sarah Zhang avatar image
Sarah Zhang answered

We have reproduced this issue in our testing title. We will inform our engineering team to investigate it.

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drallcom3 avatar image drallcom3 commented ·

I hope this will get fixed soon. It renders one of your live features useless after all and I was planning on using it soon.

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DRAKE avatar image DRAKE commented ·

Not fixed yet? I got same msg.

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veketor avatar image
veketor answered

Hi @Sarah Zhang, I reproduce the same error, is there an estimated date of solution?

In my case Grant Inventory Item works with virtual currencies but it does not work with items from the catalog. TitleId: 9A65E.

Thanks.

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