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ericstock asked

Game experiencing issue logging in with steam

Hi. As of 7:45 UTC time today, our players are getting an error: http/1.1 400 bad request when our game attempts to execute PlayFabHttp.MakeApiCall("/Client/LoginWithSteam"

It appears this is related to an issue with Steam: https://downdetector.ca/status/steam/

However it would be greatly appreciated if you can confirm that it is indeed an issue with Steam.

Our game's title id is D544.

Authentication
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ericstock avatar image ericstock commented ·

@Brendan @Citrus Yan Sorry for the ping, but are you guys available to take a look at this error please?

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Citrus Yan answered

Looking at the PlayFab Service Health page, we don’t see issues that are related to Steam Authentication, all of the APIs are working well. And, in your Title Overview, we also found that there were plenty of “DownStreamServiceUnavailable” errors returned by the LoginWithSteam API:

In your case, the “DownstreamServiceUnavailable” error indicates that the LoginWithSteam call, which has a dependency on Steam, isn’t receiving responses from Steam. So yes, this was probably an issue with Steam, and, since there’s little we can do to improve Steam’s service, you may need to give them feedback on this so they can better address this.


api-overview.png (6.9 KiB)
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ericstock avatar image ericstock commented ·

Thank you for looking into this for us.

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