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Question by martinburgess · Jul 19, 2016 at 03:56 AM · Custom Game Servers

Unable to connect to Custom Game Server

Hi all,

I have a custom build uploaded through GameManager, my gameMode is set and I can see under the Servers tab that the server is running. However, when I try to use either Matchmake or StartGame API call in postman, i get the following result:

{ "code": 500, "status": "InternalServerError", "error": "InternalServerError", "errorCode": 1110, "errorMessage": "An unexpected error occured while processing the request.", "errorHash": "fc458cd28f6880633cc295cb979a002d", "errorDetails": { "RequestID": [ "1c3744dab7f147bfb43d90b913ca173d" ] } }

i have double checked that my API call has all the correct values (BuildVersion, Region, GameMode). I have tried changing the region from Australia to USCentral. If my call includes a LobbyId, I instead get the following (as expected):

{"code":400,"status":"BadRequest","error":"InvalidLobbyId","errorCode":1114,"errorMessage":"InvalidLobbyId"}

When investigating, it seems error 1110 is for an undefined error, so might need to see the back end logs to see whats going on for this one.

Also, I noticed that when I make a call and get the above error, in GameManager under the Servers tab, the number of games running is incrementing until it hits the max games count, then i get the following:

{"code":400,"status":"BadRequest","error":"InvalidParams","errorCode":1000,"errorMessage":"There are no free XXXX game servers in USCentral running build XXXX"} (build name and gameMode blanked out)

has anyone else ran into this problem?

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avatar image martinburgess · Jul 19, 2016 at 03:51 AM 0
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ok, so i may have been running on not enough sleep and too much red bull here... turns out the error was when i zipped the build, it's added an extra folder (so i had server.zip->server/gameserver.exe, instead of server.zip->gameserver.exe)

might be an idea for the gamemanager to check that the path to the gameserver executable is valid when authenticating the upload?

either way, please close :)

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Answer by Brendan · Jul 19, 2016 at 03:57 AM

Yes, we have a work item to check that the specified build path in the configuration matches an actual file in the Zip. We'll get that check in place as soon as we can.

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