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v-rothre avatar image
v-rothre asked

We have invited a team member but he can't see any titles. ,We have invited a team member a few times, he cannot see any titles

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Sarah Zhang avatar image
Sarah Zhang answered

Did he receive the confirmation email sent from PlayFab? New members should check the email to complete the invitation process.

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v-rothre avatar image v-rothre commented ·

He is getting the invite, but when he clicks into area, there's no titles. We revoked and resent with the same result. We tried giving the the user different areas, with the same effect. It was time to reach out for support.

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v-rothre avatar image v-rothre commented ·

The issue is that after he clicks on the "COMPLETE PLAYFAB REGISTRATION" link in the email invite it takes him immediately to a page that tells him that he doesn't have access to any titles.His invite stays in a pending state.

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v-rothre avatar image v-rothre commented ·

He does have an option to contact support on the page if the message is believed to be in error, I asked him to see what happens when he clicks on that link.
And revoking the invite and sending a new one doesn't resolve the problem. We have even tried including additional titles and he gets the same result.

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Sarah Zhang avatar image Sarah Zhang v-rothre commented ·

We are unable to reproduce this issue in the testing title. Could you please provide the TitleId and this member's email address?

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Sarah Zhang avatar image Sarah Zhang Sarah Zhang commented ·

You can use [Add comment] and set [Viewable by moderators and original poster] if you want to let the moderators and yourself view it only.

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Sarah Zhang avatar image Sarah Zhang v-rothre commented ·

We have got the info and deleted the corresponding comment.

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Sarah Zhang avatar image Sarah Zhang Sarah Zhang commented ·

We have checked your title, but we have no access to check your user access page currently. Your title supports opening the ticket for private supports, please check this explanation PlayFab Support Overview for more information about PlayFab Supports. It would be more convenient to submit the corresponding info in private supports. Right now, you can navigate to https://developer.playfab.com/en-US/r/t/[YourTitleId]/support to submit your issues directly. We'll get back to you as soon as we can.

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