Did he receive the confirmation email sent from PlayFab? New members should check the email to complete the invitation process.
He does have an option to contact support on the page if the message is believed to be in error, I asked him to see what happens when he clicks on that link.
And revoking the invite and sending a new one doesn't resolve the problem. We have even tried including additional titles and he gets the same result.
We are unable to reproduce this issue in the testing title. Could you please provide the TitleId and this member's email address?
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We have checked your title, but we have no access to check your user access page currently. Your title supports opening the ticket for private supports, please check this explanation PlayFab Support Overview for more information about PlayFab Supports. It would be more convenient to submit the corresponding info in private supports. Right now, you can navigate to https://developer.playfab.com/en-US/r/t/[YourTitleId]/support to submit your issues directly. We'll get back to you as soon as we can.
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