question

Matthew Miskiewicz avatar image
Matthew Miskiewicz asked

PlayFab API request failure: Timeout on GetLeaderboardAroundUser

This just started happening about 30 minutes ago, to multiple users on different platforms. It's a timeout error from a cloudscript api call. This cloudscript function hasn't been touched in days (weeks really). I checked all limits in the title settings, and nothing is exceeding. Are we hitting some kind of hidden limit? It looks like this api can be called about once a minute. TitleId: A021C

We were planning to go into Open Beta on Monday, but might need to delay until we understand what caused this, as it renders the game unplayable.

        "Logs": [
            {
                "Level": "Error",
                "Message": "PlayFab API request failure",
                "Data": {
                    "api": "/Server/GetLeaderboardAroundUser",
                    "request": {
                        "PlayFabId": "C52F83EC72419C91",
                        "StatisticName": "Buyer2",
                        "MaxResultsCount": 30,
                        "ProfileConstraints": {
                            "ShowStatistics": true
                        }
                    },
                    "error": "Timeout"
                }
            }
        ],

Update: the error stopped occurring after about 2 hours. It's still important to understand what caused this, however.

10 |1200

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

·
Citrus Yan avatar image
Citrus Yan answered

Hi @Matthew Miskiewicz, could you please open an assisted support ticket through [Game Manager] -> [Help (top-right side of the page)] -> [Contact Us]. In that way, we can communicate with you directly and ask more details about this issue, and, it also helps us to track and prioritize your problem:)

2 comments
10 |1200

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Matthew Miskiewicz avatar image Matthew Miskiewicz commented ·

Will do! Thank you! :-)

1 Like 1 ·
Citrus Yan avatar image Citrus Yan Matthew Miskiewicz commented ·

Thanks for your understanding:)

0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.