Question by Dima · Jan 11, 2020 at 04:07 PM · Player Data

Not all accounts showing up

Hey guys,

for some reason not all accounts are showing up under "Players".
It says "18 total players" but showing me only 12.
How to fix this?

Thanks

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Sarah Zhang ♦ · Jan 13, 2020 at 02:58 AM 0

Could you please provide your TitleId so we can try to investigate it?

andrem Sarah Zhang ♦ · Jan 13, 2020 at 09:28 AM 0

Hi Sarah, Im a collegue of Dima.

This is our TitleId: 7252

Dima andrem · Jan 13, 2020 at 08:54 PM 0

Sorry for late reply.
Right, TitleId is: 7252

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Dima · Jan 16, 2020 at 06:52 PM 0

Hey Sarah, yes I've deleted players, but already a few months ago, and back then I also noticed the wrong number of player to those that are shown to me. I ignored it back then, but now for some reason an account that we always use disappeared from the list. We Can still login with it, but it's not visible to us in playfab. The account I'm talking about has this PlayFabId: "CABA7846E351BEF5". Hope the error can be found and fixed. Thanks

Sarah Zhang ♦ Dima · Jan 20, 2020 at 06:41 AM 0

We will inform this Game Manager UI issue about the number of total players does not match the actual situation and an account hasn't been deleted disappears on the Player list to our team to investigate it.

Dima Sarah Zhang ♦ · Jan 20, 2020 at 10:14 PM 0

Thanks! Looking forward for a fix to it.

Not all accounts showing up

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