question

erik avatar image
erik asked

Steam Login Issues: 400 Bad Request

Hello!

A few of our users are experiencing issues when trying to log in via Steam.

The error they're getting is:

[ServiceUnavailable, Failed to receive data, 400 BadRequest]

This is for titleID: E79E

API Call: PlayFabClientAPI.LoginWithSteam

Been running them through the usual blind troubleshooting things, making sure they have the latest versions of Steam installed, making sure there's no overly restrictive firewall blocking the request etc. but nothing seems to be working for them.

Any idea what might be happening or how we could fix it?

Logging in works for most users, but this seems to be happening to a not-zero amount of players, so really want to hunt it down.

Cheers,

Erik

Authentication
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1 Answer

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Sarah Zhang avatar image
Sarah Zhang answered

Refer to this thread LoginWithSteam: Failure when receiving data from the peer, "Failure when receiving data from the peer" indicates a more fundamental networking issue from the client to the server. One common cause of this would be a proxy that's refusing the packets. You can try to let these players who have such “Failed to receive data” issues try this from a different machine or at another location. The issue is either with their ISP or their local machines.

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