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Zaid Azmi avatar image
Zaid Azmi asked

Screentime not being calculated calculated correctly?

We are having issue of screentime not being reported correctly. Currently, it shows our users spend about 1 min 50 sec which looks totally wrong. I randomly opened 50 player profiles and looked at their event history and marked time spent by them in an excel. The average time is well above 20 minutes. I am attaching the excel below. Please help.

kahanibox-engagementxlsx.zip

Player Data
10 |1200

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1 Answer

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Citrus Yan avatar image
Citrus Yan answered

Hi Zaid,

The average screen time showed in <Analytics> -> <Trends> is the average amount of time the game is displayed on screen continuously during a single interval. Which means it’s the average time of players enter your game and leave it in every single interval. Correct me if I am wrong, I think you may understand it as the average time of the total time each player spent in your game. If you do understand it as I do and the “time spent” data in excel is indeed the time that the game is displayed on screen continuously during a single interval. You may need to provide us your title id so we can investigate it, thanks.

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Zaid Azmi avatar image Zaid Azmi commented ·

Yes I only looked at event history in a single session. And I do understand how the average time is considered by a single session. But it does look off to me. Would be greateful if you could check. Title ID 75670.

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Citrus Yan avatar image Citrus Yan Zaid Azmi commented ·

OK, I will check and keep you noticed :)

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Zaid Azmi avatar image Zaid Azmi Citrus Yan commented ·

Hi there, just wanted to check if you were able to look into this?

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