hope all is great with you.
We have provided with gaming service in south Korea as an Indie tier, but recently we have received a number of users' complaints, quite noticeably.
What we consider as main issue is the speed of response on Playfab. It occurs often that we get none of or delays on response when we call for in-game relative functions and when we try to edit Catalogs' data and Title data on the website.
What could possibly cause difference in performance of Playfab the website in same play-environment? And which CS channel should we go refer to when in need of giving instant response regarding server performance issue?
Because of those mentioned above we're having serious problems with offering our users stable live service, hence, inconvenient UX.