question

jesper42@gmail.com avatar image
jesper42@gmail.com asked

Leaderboard update times are very unreliable

Yesterday evening (about 21.00 UTC) it took almost 10 minutes from a statistic was submitted until it got on the leaderboard (*).


Last week it was bad a few days in a row.

But, right now it works fine ... it only takes a few seconds :)



(*) The player's statistic got updated immediately, but the leaderboard only noticed it much much later.

Leaderboards and Statistics
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Citrus Yan avatar image
Citrus Yan answered

Hi, according to the feedback from our product team, it is possible for leaderboard updates to lag statistic updates by a noticeable period of time. This is usually caused by overall delays in PlayStream. Such occurrences should be rare and are closely monitored. There have been two incidents where PlayStream was delayed in the last week, but neither were anywhere close to 10 minutes. If you are seeing prolonged, regular periods of time where leaderboard updates are lagging, we'll need to know more specifics, which players, exact time, which statistics, etc.

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Citrus Yan avatar image
Citrus Yan answered

Hi, can you provide us your title id? We will take a look.

2 comments
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jesper42@gmail.com avatar image jesper42@gmail.com commented ·

Sure, it is AA432 ("WHAT THE GOLF!"). Thank you :)

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Citrus Yan avatar image Citrus Yan jesper42@gmail.com commented ·

I will ask our product team to take a look, any updates will let you know:)

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jesper42@gmail.com avatar image
jesper42@gmail.com answered

Thanks :)

We've experienced the same problem with all the four leaderboards.

Also note that the game will be released soon.

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Citrus Yan avatar image Citrus Yan commented ·

Hi, have you been able to find or seen reports of repeated long delays in event processing over multiple time periods? If so, please inform us to investigate, if not, I am sure it was a occasional issue which you should not worry about.

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jesper42@gmail.com avatar image
jesper42@gmail.com answered

We'll get back with more details if we see it happens again :)

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Citrus Yan avatar image Citrus Yan commented ·

Alright, I will keep this thread updated:)

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bodin avatar image
bodin answered

Hi, I just got the same problem today (it's now)
The player statistic is update normally, but the leaderboard is still empty.
Already past 5 minute and still not update.

on Player statistics, it updated immediately.

but on Leaderboard, it's empty.


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Robert Baker avatar image
Robert Baker answered

Same issue for us as well today.

2 comments
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Citrus Yan avatar image Citrus Yan commented ·

@Bodin @Robert Baker Hi, there is a partial outrage concerning Statistics and Leaderboards, and the engineering team is fixing it, you can subscribe to updates here: https://status.playfab.com/. Sorry for the inconvenience.

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franklinchen avatar image franklinchen Citrus Yan commented ·

This Leaderboard delay issue has been resolved now.

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