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Question by Andrea · Jul 22, 2019 at 03:43 AM ·

Xsolla pending install

I activated xsolla for all the payments in my game, the problem is that since 2 days it is not activated and is waiting for installation. How can I solve it?

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Answer by Sarah Zhang · Jul 22, 2019 at 09:41 AM

Could you please provide your TitleId? Then we can check Zendesk to make sure if PlayFab has received the request from your title. To enable Xsolla, PlayFab needs to manually create an email thread with you. And you need to wait for the contract to be assigned. When that is completed and the contracts are signed, you can go back to the addon page, the addon will be enabled.

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