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vetasunity avatar image
vetasunity asked

How do I verify my purchase again? Often, players pay for the goods,do not receive it.

Out of 100 purchases, it happens 2-5 times. Google Play and AppStore platforms.

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Andy avatar image
Andy answered

In that scenario, you should be able to send us the receipt again and we'll properly grant the item(s). All of our receipt-based transactions are idempotent, so there's no risk in calling us again with the same receipt. If we've seen it before, nothing happens. If we haven't, we'll grant the appropriate items.

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