Database Throughput Exceeded Stopping Login

Question

Noone is able to login to our game currently due to Database throughput exceeded error. What is the solution to this?

Answer 1

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Answer by jital · Mar 27, 2019 at 08:25 PM

We've been tracking this issue since about 12:45 PDT. Latest status is available at https://status.playfab.com/. I'll post back when we have a resolution or another update.

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mikelefebvre · Mar 27, 2019 at 08:32 PM 0

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Thanks for the update.

Andy ♦♦ · Mar 27, 2019 at 09:56 PM 0

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Another update for those not tracking the status page. We've been engaged with AWS to resolve storage scaling issues. We still don't have an ETA for resolution, but are pushing for that.

mikelefebvre · Mar 27, 2019 at 11:27 PM 0

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Thanks guys! Appreciate the updates and quick fix.

Andy ♦♦ · Mar 28, 2019 at 12:20 AM 0

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Last update. The issue is resolved as of 17:00 PDT. All APIs should be functioning as expected.

Answer 2

Answer by mikelefebvre · Mar 27, 2019 at 08:02 PM

Are there any admins available to address this?

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Answer 3

Answer by npoirier · Mar 27, 2019 at 08:06 PM

Having a similar issue where all our apps stopped working using custom login and returning a 1113 error code.

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Answer 4

Answer by jeff-1 · Mar 27, 2019 at 08:08 PM

We are seeing this too.

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Answer 5

Answer by chris-3 · Mar 27, 2019 at 08:08 PM

Logins not working here. Service unavailable being returned. In dashboard can't look at player data either.

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Answer 6

Answer by mikelefebvre · Mar 27, 2019 at 08:17 PM

Does anyone have any communication entry points other than the forums here?

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Answer 7

Answer by rob-1 · Mar 27, 2019 at 08:23 PM

Same issue as well ☹️

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Answer 8

Answer by David Pittman · Mar 27, 2019 at 08:23 PM

Possibly related, we just started seeing "Temporary storage issue, please retry request" 503 errors when trying to login.

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Answer 9

Answer by ryanharbert17 · Mar 27, 2019 at 08:23 PM

Having the same issue. Players haven't been able to do anything with server since 10 minutes ago

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Answer 10

Answer by yizhoupan · Mar 27, 2019 at 08:23 PM

We also have this issue in all of our titles.

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Database Throughput Exceeded Stopping Login

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