question

Michael Lefebvre avatar image
Michael Lefebvre asked

Database Throughput Exceeded Stopping Login

Noone is able to login to our game currently due to Database throughput exceeded error. What is the solution to this?

3 comments
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Elbert Perez avatar image Elbert Perez commented ·

Having the same issue

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Michael Lefebvre avatar image Michael Lefebvre Elbert Perez commented ·

Error 1113 correct?

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Elbert Perez avatar image Elbert Perez Michael Lefebvre commented ·

I'm using unity plugin so the error message is HTTP/1.1 503 Service Unavailable

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jital avatar image
jital answered

We've been tracking this issue since about 12:45 PDT. Latest status is available at https://status.playfab.com/. I'll post back when we have a resolution or another update.

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Michael Lefebvre avatar image Michael Lefebvre commented ·

Thanks for the update.

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Andy avatar image Andy ♦♦ commented ·

Another update for those not tracking the status page. We've been engaged with AWS to resolve storage scaling issues. We still don't have an ETA for resolution, but are pushing for that.

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Michael Lefebvre avatar image Michael Lefebvre commented ·

Thanks guys! Appreciate the updates and quick fix.

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Andy avatar image Andy ♦♦ commented ·

Last update. The issue is resolved as of 17:00 PDT. All APIs should be functioning as expected.

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Michael Lefebvre avatar image
Michael Lefebvre answered

Are there any admins available to address this?

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npoirier avatar image
npoirier answered

Having a similar issue where all our apps stopped working using custom login and returning a 1113 error code.

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jeff-1 avatar image
jeff-1 answered

We are seeing this too.

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chris-3 avatar image
chris-3 answered

Logins not working here. Service unavailable being returned. In dashboard can't look at player data either.

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Michael Lefebvre avatar image
Michael Lefebvre answered

Does anyone have any communication entry points other than the forums here?

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rob-1 avatar image
rob-1 answered

Same issue as well ☹️

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David Pittman avatar image
David Pittman answered

Possibly related, we just started seeing "Temporary storage issue, please retry request" 503 errors when trying to login.

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ryanharbert17 avatar image
ryanharbert17 answered

Having the same issue. Players haven't been able to do anything with server since 10 minutes ago

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yizhoupan avatar image
yizhoupan answered

We also have this issue in all of our titles.

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