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Clone a player's account from Live Title to Dev Title for debugging

We're receiving bug reports from players and would love to clone their accounts on our development title in order to reproduce these bugs in a safe environment.

Is it possible to clone/export/import players to achieve this?

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Seth Du answered

PlayFab only supports exporting player data for analysis purposes. You can try to export those that on the player account page via clicking the “EXPORT PLAYER” on the top right of the page. The PlayStream events, Including entity events, will be exported as well.

Even though importing data is not supported, you are able to share player data (only player publisher data ) between titles within a studio. In the login request, you can set the same login identity but with different title(in the same studio), and also make sure set CreateAccount as false. Then you can see the account is created in the new title and shares identities and Player Data(Publisher).

Player accounts have many things that are not convenient for importing. Many players’ data are based on the configuration of the title, for example, a new statistics can create a new leaderboard, events are generated based on other things. You still need to diagnose the player’s events to locate the issue. Please keep on track of our Roadmap updating blogs to see if there are related features in the future.

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