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plourdegui avatar image
plourdegui asked

InfoResultPayload.AccountInfo.PlayFabId v.s. InfoResultPayload.PlayerProfile.PlayerId

We wish to display the master player account Id in the login screen and in the options menu.

We wish players to see this ID so they can reach out to our support team with the ID and be easily identified. This way, the support team can help a customer with its game or account.

First, is the "master player account Id" the best thing to display for this purpose?

Second, InfoResultPayload.AccountInfo.PlayFabId and InfoResultPayload.PlayerProfile.PlayerId seem to return the same ID (e.g. 697BB8D92CAA8029). Why are both returning the same? Is there any difference between one and the other?

Thanks and regards

apisAccount Management
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plourdegui avatar image plourdegui commented ·

Is there any documentation that might suggest what the best practices are with regards to offering support for players when the game is launched?

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JayZuo answered

Yeah, "master player account Id" a good option for customer support. Some games do choose to expose it to the player to help with customer support requests.

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InfoResultPayload.AccountInfo.PlayFabId and InfoResultPayload.PlayerProfile.PlayerId do return the same Id which is exactly the "master player account Id". There is no difference between them. You got two here because you are using GetPlayerCombinedInfo, which combines GetAccountInfo and GetPlayerProfile.

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brendan avatar image brendan ♦♦ commented ·

Also, if you use Username or Title Display Name (without using the option to allow them to be non-unique) in your game, that's going to be a lot easier for players to know and have your support reps use to look them up. Although in all these cases, it's important to make sure that the reps are asking additional questions to confirm the player's identity.

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