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d11-ahirst avatar image
d11-ahirst asked

Unable to file Support Tickets?

Hi,

I am unable to access or file support tickets due to an SSL error

Any ideas whats wrong?

Thanks

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1 Answer

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brendan avatar image
brendan answered

It looks like the SSL configuration got turned off when ZenDesk briefly turned off the site. We're working with them to get everything back to normal right now. At the moment, you can get to the site now, though you'll need to explicitly ignore the security warning.

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chris-3 avatar image chris-3 commented ·

I do that and get 403 Forbidden error.

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brendan avatar image brendan chris-3 commented ·

Yes, when I tested earlier, I could still bypass the warning and get to the tickets, but now I'm also getting a 403 when I try to reach it with a developer account. I've escalated this with the ZenDesk folks - hopefully they'll get this fixed shortly.

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d11-ahirst avatar image d11-ahirst commented ·

Yes I get the same 403 Forbidden.

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brendan avatar image brendan d11-ahirst commented ·

Okay, everything should be back to normal at this point. Let us know if you're still experiencing any issues.

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d11-ahirst avatar image d11-ahirst brendan commented ·

Great, Thanks for sorting it out

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