question

claramarkov avatar image
claramarkov asked

Android Push Notifications not working after reinstalling app

Hey everyone,

we have push notifications for android working properly for all new players, however if the player uninstalls and then reinstalls the app, having the same player account, it is not possible to send push notifications to that player anymore. We have tested this by sending individual pushs to that player and we always get the warning:

What can we do to still be able to send push notifications to those who reinstalled the app?

Thanks!

Push Notifications
3 comments
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JayZuo avatar image JayZuo ♦ commented ·

What's the warning you've got?

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Seth Du avatar image Seth Du ♦ commented ·

It seems you didn't upload the screenshot of warning messages successfully. Please re-upload it so that we can look into it for you.

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claramarkov avatar image claramarkov commented ·

Sorry, here is the re-upload @JayZuo @SethDu

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1 Answer

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brendan avatar image
brendan answered

If the player uninstalled and re-installed the application, you will need to re-register the player for Push. It's a good idea in general to make re-enabling Push part of your product flow, since it can be turned off from the client side via the uninstall route (as you've found) as well as through an OS-level selection, which the title would have no way of knowing about.

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claramarkov avatar image claramarkov commented ·

Thank you very much @Brendan! We re-enabled push and now it works perfectly :) Cheers!

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