question

HuiyongChen avatar image
HuiyongChen asked

how can i sign the pro contract by DocuSign?,how can i sign the contract of pro account?

To update to pro account , i sent a email to playfab team with my information needed. and then i received a email from playFab team that tell me "i Sent the Pro contract to Huiyong using DocuSign ".

the question is that i never used DocuSign before, where can i receive the contract?email ?what email?

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i sent the email with my information to playfab, and i recieved a email by playFab engagement manager "i sent the Pro contract to Huiyong using DocuSign". i never used Docusign before, is that mean i will receive a email from DocuSign?

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1 Answer

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Andy avatar image
Andy answered

You should have received an email from DocuSign sent on behalf of our engagement team. That should contain a link to the document. If you can't find it, please check your spam folder. There's more information available at this link: https://support.docusign.com/articles/How-do-I-sign-a-DocuSign-document-Basic-Signing

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HuiyongChen avatar image HuiyongChen commented ·

thanks , i didn't find the email ,even int the spam folder. so i sent a new email address to your team. i hope this time it works.

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Andy avatar image Andy ♦♦ HuiyongChen commented ·

Sorry about that! Yes, please follow up with your contact on the engagement team and let me know if you continue to run into trouble.

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HuiyongChen avatar image HuiyongChen commented ·

i received a new email and signed the contract , how can i check if my account upgraded to pro?

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Andy avatar image Andy ♦♦ HuiyongChen commented ·

Great! One of the first things you'll notice is an increase in the values on the limits page once we've updated your title to the pro tier. In the future there will be other, clearer indicators, but for now that's your best bet.

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HuiyongChen avatar image HuiyongChen commented ·

and when should i pay the bill?

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Andy avatar image Andy ♦♦ HuiyongChen commented ·

We'll be sending you an invoice around the 15th of each month.

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HuiyongChen avatar image HuiyongChen commented ·

Hi, andy! I still don't notice any change about the limits page, how long it is supposed to be done?

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Andy avatar image Andy ♦♦ HuiyongChen commented ·

What title id are you working on? I can check.

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HuiyongChen avatar image HuiyongChen commented ·

Title ID:
C887

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Andy avatar image Andy ♦♦ HuiyongChen commented ·

It looks like the limits have been updated for your title. You should be good to go.

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