question

sulaiman avatar image
sulaiman asked

GetTitleNews return error 500 intermittently

Hi!

Every once in a while a call to GetTitleNews will return a error.

{
    "code": 500,
    "status": "InternalServerError",
    "error": "InternalServerError",
    "errorCode": 1110,
    "errorMessage": "An unexpected error occured while processing the request.",
    "errorHash": "d7acf222bdaeef059ad91938d9666d37",
    "errorDetails": {
        "RequestID": [
            "9742e01e858a4795b898d63563e17e65"
        ]
    }
}

What could be causing this error? Thanks!

TitleID:C3C9

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1 Answer

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brendan avatar image
brendan answered

A 500 error indicates an unexpected error event. The reporting code for the 500 error also logs the incident, along with the request ID, so that we can investigate and resolve the issue, since by definition a 500 error is something we couldn't foresee. However, I'm not seeing that request ID searching across the last 7 days. When exactly did this occur? What Title ID are you testing, and what PlayFab ID(s) were involved in the test?

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sulaiman avatar image sulaiman commented ·

Hi,

If I filter the API calls on the dashboard by GetTitleNews and the result by 'internalservererror' I can see several instances of this error.

The earliest instance is on September 15, at 4:47AM

PlayfabID:

46160E7ADEEDC315

TitleID:

C3C9

Here's another one I just captured using postman.

{
    "code": 500,
    "status": "InternalServerError",
    "error": "InternalServerError",
    "errorCode": 1110,
    "errorMessage": "An unexpected error occured while processing the request.",
    "errorHash": "d7acf222bdaeef059ad91938d9666d37",
    "errorDetails": {
        "RequestID": [
            "d45b1c1f770749c4bc035f4c1e9822fa"
        ]
    }
}
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brendan avatar image brendan sulaiman commented ·

There was a temporary issue that impacted some reads from S3 on two servers (there are many running the service, all up), but that was resolved. Have you seen this since Monday?

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sulaiman avatar image sulaiman commented ·

No I haven't seen since Monday. It seems to be resolved.Thanks!

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