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cool-daniel avatar image
cool-daniel asked

Multiplayer Tab on profiles very long loading times

Hey guys,

I'm not sure if it is a temporary issue but since it has been going for several days and was reproduced by 2 other team members I'm trying my luck here.

Whenever we visit the multiplayer tab on a players profile (which is basically a match history that we need) it loads a long time each time you visit it:

https://developer.playfab.com/en-US/9092/players/DCCE8539810097B0/multiplayer

Is this an internal problem or is it something else like too many archived games that causes those loading times?

Edit:
If it helps, I sometimes get this error in the browser console:
https://developer.playfab.com/en-US/9092/news/count 500 (Internal Server Error) lib1?v=cdB7DCdRkHtzMITICbLhDXxoBf7JmA2iDtDDHWLXTx81:1 GET

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Andy avatar image Andy ♦♦ commented ·

I can definitely reproduce the longer load times. Do you believe the performance of that page has become noticeably worse recently? We've been doing some bug fixing in the space and it's possible there was a perf regression. There are some quirks about your archived game data that might be leading to perf issues, specifically your high number of players per match.

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cool-daniel avatar image cool-daniel Andy ♦♦ commented ·

Yeah its the first time I notice this since the recent bug fix (https://community.playfab.com/questions/21629/multiplayer-tab-on-profile-isnt-showing-archived-g.html) (however shortly after the fix everything was fine and it was loading fast)

Before that bug it was loading almost instant like any other tab, I'm pretty sure there was never such a long loading time before.

The only difference I noticed is that before the bug there were only about 10 displayed games, now there are like 20+ on each profile, so maybe its just that.

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brendan avatar image
brendan answered

It's the number of archived games - we have an open work item for the Game Manager folks to optimize the loading time by not pre-caching as much on that page.

For the 500 error, where exactly did you get that link? The Title News page is here: https://developer.playfab.com/en-US/9092/content/news, and an example content URL would be: https://developer.playfab.com/en-US/9092/content/news/55ba33da-a7d5-41c5-a76f-7e11900bbe03. I don't see any way to get a URL like the one in your question.

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cool-daniel avatar image cool-daniel commented ·

Thanks for the help!

About the 500 error:

I only opened the browser console while loading up the multiplayer tab, however it was probably just a coincidence It is probably not related to the issue.

I assume it's the news counter from the profile banner in the top right where it shows you the number of unread news from the platform. I don't think its related to the content news of the title.However I can't reproduce it anymore and seems like it fixed itself

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brendan avatar image brendan cool-daniel commented ·

Oh! Yes, I see that now - that's the URL used to populate the number of unread news items. I just signed into a test account I don't normally use, and the number populated fine for me. It's possible that it was just a momentary issue, but if you see it again, can you let us know?

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cool-daniel avatar image cool-daniel brendan commented ·

Sure thing! :D

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