This is actually the support forum for the PlayFab team in Microsoft - we develop, maintain, and support backend services for thousands of video games and applications. For help using one of those games, you'll need to talk to the publisher or developer of the game itself, as we do not support those games directly, nor can we make any change to a game operating in our service without a direct request from that developer/publisher.
Just click "forgot your password" on the sign-in page
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