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mbneto avatar image
mbneto asked

Cannot login with UE4, Unknown SSL protocol

I'm using the C++ UE4 SDk with UE4.18.3 and any call to PlayFab results in this (app ID edited out):

LogHttp: Warning: 000001C5229A2800: request failed, libcurl error: 35 (SSL connect error)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 0 ( Trying 52.39.67.215...)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 1 (Connected to XXX.playfabsandbox.com (52.39.67.215) port 443 (#3))
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 2 (ALPN, offering http/1.1)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 3 (Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 4 (TLSv1.2 (OUT), TLS header, Certificate Status (22):)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 5 (TLSv1.2 (OUT), TLS handshake, Client hello (1):)
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 6 (Unknown SSL protocol error in connection to XXX.playfabsandbox.com:443 )
LogHttp: Warning: 000001C5229A2800: libcurl info message cache 7 (Closing connection 3)
TantraRumble: Error: ClientLogin error: Request Timeout or null response

There's nothing about SSL setup in the getting started guide, how should I proceed? I'm using Windows 10, BTW.

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Kain avatar image Kain commented ·
We have a customer in Turkey who consistently gets this connection error despite
  1. doing the IE reset
  2. Changing DNS settings to use 1.1.1.1 as the DNS provider

I am not sure what to do, at this point. Are there any known issues with connection attempts from Turkey?

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mbneto answered

After lots of digging around, seems it was a problem with my PC. After resetting the Internet Options in IE11 it worked.

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Kain avatar image Kain commented ·

We have a customer with this same issue. What does Resetting Internet Options entail, exactly? Is that just setting your DNS server?

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brendan avatar image brendan Kain commented ·

Since they said IE11 specifically, that would be done by going to "Internet Options", clicking "Advanced", then "Reset".

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