Error message when trying to install Google Add-on

Question

Hi,

I'm trying to install the Google Add-on for our game and I get this Error when clicking Install Google after entering in all of our information:

"An error occurred while loading data from the server. PlayFab engineers have been notified of the issue and will investigate."

Thanks for your time!

Answer 1

Best Answer

Answer by pfnathan · Apr 04, 2018 at 09:26 PM

We will investigate the issue, can you let us know your titleid which is having an issue with please .

0 Show 4 · Share

mattchildress · Apr 04, 2018 at 09:52 PM 0

Share

Yes, it is 70D0.

Thanks

pfnathan ♦♦ · Apr 04, 2018 at 10:55 PM 0

Share

Have you filled in a "Service Account Key" on google add-on? If so, can you try again without the one? And let us know what the result is.

mattchildress pfnathan ♦♦ · Apr 05, 2018 at 05:54 PM 0

Share

I left the Service Account Key field empty and tried installing again. It installed correctly and now shows as "Active" in the Add-ons section. Thanks!

pfnathan ♦♦ mattchildress · Apr 05, 2018 at 06:32 PM 0

Share

Thanks for the confirmation.

Error message when trying to install Google Add-on

1 Reply

Your answer

Navigation

Spaces

Follow this Question

Related Questions

Engineers

PLAYFAB

Support

About