One of our users is currently having problems when trying to login with Steam. We asked him to send us a log-file. We can see a "ServiceUnavailable" error saying "Failure when receiving data from the peer" in this logs.
This particular user played our game previusly (and thus alredy has linked Steam account).
User says he disabled both his firewall and antivirus.
Why is this error happening? How can we fix it?
"Service Unavailable" represents a pretty broad range of possible issues. Can you provide us with the following, so that we can try to track this down?
Title ID
PlayFab ID of the user
Complete response body (JSON) of the response coming back from the service
Time of the test (in UTC)
Frequency with which the error is seen (is this user totally blocked, or is this occasional)
Hello, Brendan.
Here is some data.
Title ID: 7EAA
Playfab ID of the user in question: EAF641F327C9F771
This particular user contacted us on March 6 at 18:52 UTC. At 20:51 UTC user provided us with the logs mentioned in my previous post. As far as we are aware user was completly unable to authenticate on March 7.
We use Unity SDK. And we currently log the return value of method PlayFabError.GenerateErrorReport(). The logs display the following results of PlayFabError.GenerateErrorReport() method: "/Client/LoginWithSteam: Failure when receiving data from the peer".
Each time client is unable to Login With Steam a game client logs error report and waits for 3 more seconds and makes another attempt. After fifth failed attempt the client notifies user about issues with connection (at this point users try to contact us). In the logs of this particular user all five reports say "/Client/LoginWithSteam: Failure when receiving data from the peer".
We do not have actual JSON of the response but we hope this information would be sufficient.
Oh! "Failure when receiving data from the peer" indicates a more fundamental networking issue from the client to the server. One common cause of this would be a proxy that's refusing the packets. Can you have him try this from a different machine, at another location?
Unfortunately this user has no access to a different machine at the moment. The user confirms that he previously used another machine (one that is now out of order) to play our game but it was on the same network (previous machine used to be connected via WIFI while his current machine uses ethernet cable).
The user is also unaware of existence of any proxy between his machine and Internet.
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