question

develop avatar image
develop asked

Can't add a credit card,Can't Add a Credit Card

Hi, We want to buy limits for player statistics, but I can’t add a credit card on Admin’s Billing page.When I click the orange button "ADD A CREDIT CARD", nothing happens. Can you help me. Thank you.

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1 Answer

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pfnathan avatar image
pfnathan answered

Please try again to see if the problem persists and let us know, we have made few changes to your admin rights.

10 comments
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pfnathan avatar image pfnathan ♦ commented ·

Confirming that you are set as studio admin and should be able to edit your credit card inputs.

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credit.png (69.0 KiB)
develop avatar image develop commented ·

OK, I will try another browser and let you know the result. But now please delete the image I posted. I think it is not safe for us.

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pfnathan avatar image pfnathan ♦ develop commented ·

Please let us know if using different browser resolved the issue. (note: uploaded pictures are deleted)

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develop avatar image develop commented ·

I tried Chrome a moment ago and it's OK! Then I tried safari again and it's OK too.

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pfnathan avatar image pfnathan ♦ develop commented ·

Thanks for the confirmation

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pfnathan avatar image pfnathan ♦ pfnathan ♦ commented ·

Btw, Can you let us know which browser was having an issue please ?

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develop avatar image develop commented ·

You are welcome

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pfnathan avatar image pfnathan ♦ develop commented ·

Btw, Can you let us know which browser was having an issue, please? We wanted to make sure Playfab works on all browser.

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develop avatar image develop commented ·

I can confirm that I have the Admin rights.But the orange button still doesn't work as below:

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pfnathan avatar image pfnathan ♦ develop commented ·

Would you mind letting us know what browser you are using and have you tried to access on the different machine as well? Sometimes, the certain browser gives you an unexpected result. so, please try agian with different browser as well.

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