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james-2 asked

Incorrect VTD after enabling Currency Conversion Service,VTD Calculation with Currency Conversion

After the currency conversion service was turned on, VTD is no longer being calculated and updated. This is affecting the reporting, analytics and segments as a result.

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Since having the currency conversion service turned on, value-to-date is no longer being calculated correctly. Is this a known issue?

In-Game Economy
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brendan answered

We automatically convert purchase amounts to USD for some reporting, but the events for the purchases also contain the original purchase currency and price. Can you provide your Title ID and the details on what you're seeing in the title versus your expectation?

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james-2 avatar image james-2 commented ·

@Brendan Sure, TitleID is 8A18. We're expecting to be able to see players' VTD, get reports about top spenders and top items, as well as track how many payments have been made as a total. Currently, all players' VTDs are $0.00, which means no reporting or analytics happen despite being able to see the purchases using the Event History and querying by player_paid_for_purchase. All the purchases show as happening in various currencies due to the conversion service.

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brendan avatar image brendan ♦♦ james-2 commented ·

Can you give me an example of a player in this state (PlayFab ID)?

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james-2 avatar image james-2 brendan ♦♦ commented ·

Sure, 4CD2D3FECE94D9A9

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