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byqdevelop avatar image
byqdevelop asked

How to pay invoice

Hi.

Today I received email that I have pending invoice and my app was suspended on playfab.

I have added credit card but I cannot pay that invoice. How to do it?

Best regards

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brendan avatar image
brendan answered

If you've added a card to the account, don't worry - we'll be charging it shortly, and we'll make sure the title doesn't get turned off.

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byqdevelop avatar image byqdevelop commented ·

Ok, thank you. Hope it will be solved shortly

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byqdevelop avatar image byqdevelop commented ·

Anyways.I have added that credit card one month ago so I don't know why it wasn't charged before

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byqdevelop avatar image byqdevelop commented ·

Ok, thank you. Hope it will be solved shortly

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brendan avatar image brendan byqdevelop commented ·

We're in the process of re-processing outstanding charges. The issue was that during the changeover to our new billing system, accounts that added a new credit card were set to not auto-charge. That has been fixed, so as long as you have a valid credit card on your title, you should be fine.

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