question

nikihin1997 avatar image
nikihin1997 asked

Hello, my players can not log in to PlayFab for almost 24 hours

Project

BE6A

10 |1200

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brendan avatar image
brendan answered

We're going to need more details to be able to look into this - there was a brief issue yesterday, as reflected in the status page (http://status.playfab.com), but it was resolved.

What error message you seeing on login?

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10 |1200

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brendan avatar image brendan commented ·

Actually, I see the issue. The issue is the same as yesterday (it's specific to titles using gzip headers on requests), but only in the "low" vertical, which your title is in (due to being an Essentials tier title which is sending an excessive number of API calls). The low vertical is a quarantine space for Essentials and Indie tier titles which are exceeding our Fair Use Limits, so that they cannot impact other titles. It looks like the change from yesterday is now being added to that vertical, which will resolve the issue for you - apologies for the delay, but we do have to concentrate our work on our shared service and Pro/Enterprise verticals first, as those service segments have titles with Service Level Agreements which we're contractually required to meet.

We'll have a write-up of best practices for call rates on the site shortly, but in the meantime, this post contains a good write-up of the way to think about your requirements and how you should be approaching the implementation: https://community.playfab.com/questions/12094/data-heavy-games-and-rate-limits.html.

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