question

jephron63 avatar image
jephron63 asked

GetContentUploadUrl returns InternalServerError

TitleId: A78F

GetContentUploadUrl is sporadically returning 500 for us. It's been occurring on and off for the past two days.

Reproducible for us through Postman.

https://{
                {TitleId}}.playfabapi.com/Admin/GetContentUploadUrl

Response:

{
    "code": 500,
    "status": "InternalServerError",
    "error": "InternalServerError",
    "errorCode": 1110,
    "errorMessage": "An unexpected error occured while processing the request.",
    "errorHash": "47b632646526db75ce69a7d3927b07e5",
    "errorDetails": {
        "RequestID": [
            "5a019c231552466ba78e2fa1ccd250ab"
        ]
    }
}
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jephron63 avatar image jephron63 commented ·

Note: we also received a 503 Service Unavailable during one request, but a followup request made a few seconds later was processed without error.

The message returned with the error was:

getaddrinfo ENOTFOUND a78f.playfabapi.com a78f.playfabapi.com:443
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brendan avatar image
brendan answered

I'm not seeing this in testing the call to your title. How often are you getting these? Are there any particular conditions to this - like, is it only when you're uploading a lot of files, and so calling it frequently?

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jephron63 avatar image jephron63 commented ·

We haven't gotten any more 500s since yesterday, and calls made through Postman are going through now. We're uploading two files every hour on the hour, one ~2MB, the other only a few hundred KB. We've got monitoring set up, so if the issue starts again I'll post back here.

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jephron63 avatar image jephron63 commented ·

Calls are failing again. We are also unable to upload files through the Playfab web dashboard (the upload modal just hangs).

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brendan avatar image brendan jephron63 commented ·

Thanks for the update - we've now traced this to an issue with reliability of calls to our billing provider. We're working on a change on our side that will account for that.

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brendan avatar image brendan brendan commented ·

Okay, the has been fixed - let us know if you're still seeing any issues.

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