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Michael Lefebvre avatar image
Michael Lefebvre asked

IP Restrictions?

We have a client who is trying to access our game from Germany. He recently moved there from UK. The game worked without issues from there but since he moved he has been unable to reach Playfab with a steam auth ticket. Other games work for him but it appears to be localized to our game. We have narrowed it down to a glitch occuring between authenticating with steam to authenticating with Playfab. Is there any ways to check if his connection is reaching Playfab or if there is some sort of network blockage effecting his connection to Playfab?

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brendan avatar image
brendan answered

There aren't any IP restrictions in PlayFab at all. The only times we've heard of issues like this (apart from folks having trouble with the great firewall in China), it's always turned out to be an issue with their ISP - usually a DNS problem. Can you have them check with their provider?

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Michael Lefebvre avatar image Michael Lefebvre commented ·

ok, ill let them know.

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