question

Brent Batas (Lisk) avatar image
Brent Batas (Lisk) asked

Player getting 403 Forbidden whenever they try to log on

One of our players gets this error when trying to log on and connect to PlayFab. They have tried several days in a row, without success.

[Warn] 0 8.249: PlayFabError(ServiceUnavailable, 403 Forbidden, 400 BadRequest)

This person is from Nova Scotia, Canada.

Any ideas what is going wrong or how we can proceed further?

The logon code works for thousands of other players.

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brendan avatar image
brendan answered

A 403 is, as it says, an access forbidden error - meaning that the client is being rejected from making the call to the endpoint in question. Since there's nothing in our service that would return that (even a bad password or a trying to log into a banned account gets a 401), it would have to be somewhere between the client and PlayFab - most likely their ISP. A network capture might tell us more, if you can get that.

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sbabudro avatar image sbabudro commented ·

Figured out that the problem was indeed at the ISP here, noticed a call being made to https://playfabapi.com, and the only thing that had been let through the proxy was playfab.com. The issue has been resolved. Thank you for the idea of using packet capture, it helped.

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