question

Regardless of which interface page you try to access the log from, it's pointing to the same location, so the thing to focus on is why we don't have a log file for your server execution time. When a server instance stops in our server hosting, we pull the log file. But that's dependent upon the log file being in the correct folder, and having the correct name (multiple instances can run on one machine, so each log file is named based upon the server's Lobby ID). Since you've had some servers run where you've been able to retrieve logs, I'm going to assume you're familiar with how to use the log_file_path part of the build configuration (for others, the details are in this tutorial: https://api.playfab.com/docs/tutorials/landing-tournaments/custom-game-servers). So if the file is written to the correct location, the possible ways we would be blocked from copying it from the server would be:

1. The server host was terminated. If the host machine is shut down, that kills all instances immediately, without providing us with the ability to copy off the files.

2. The file was locked by another process. If you're using multiple processes, and one other than the exe defined in the build configuration is holding the file open, that would prevent us from reading it.

3. The file is too large to be read in the time available. If you have long-running servers, and your log file is hundreds of megabytes (or more), it's possible we wouldn't have enough time to read it before the server is shut down.