question

Hi, I'm working on a game at the moment using Playfab (title id of E363), and am having an issue with logging in- about 3 days ago, existing accounts stopped being able to log in. However, accounts made after that time are still working as expected.

Attempting to log into an old account results in the following response:

{
    "code": 401,
    "status": "Unauthorized",
    "error": "AccountNotFound",
    "errorCode": 1001,
    "errorMessage": "User not found"
}

Thanks for any help with this!

Hi, I'm having an issue with PlayFab- existing accounts for the game that I'm working on (title id of E363) have stopped being able to log in.

These accounts worked fine for a while, then all accounts stopped working at the same time (about 3 days ago). However, accounts created after this day when accounts stopped working still work as expected. This issue is only affecting named accounts- LoginWithPlayfab fails on every attempt, while LoginWithIOSDeviceID and LoginWithCustomID work fine.

The response on attempting to login is as follows:

{
    "code": 401,
    "status": "Unauthorized",
    "error": "AccountNotFound",
    "errorCode": 1001,
    "errorMessage": "User not found"
}