I am writing to report and seek clarification on an issue we are experiencing with the PlayFab server's response times. We have noticed that some API calls, are taking longer than expected to return a response, often exceeding one minute as per our internal logging. This has resulted in our functions timing out, severely impacting our service performance. Our setup consist of azure functions which execute theese calls to playfab server.
Attached is a screenshot of the code segment used to measure the response times, along with a sample log entry highlighting the problem:
stopwatch.Restart();
if (internalData.Any()) {
var result = await PlayFabServerAPI.UpdateUserInternalDataAsync(new UpdateUserInternalDataRequest() {
PlayFabId = playfabId,
Data = internalData
});
if (log != null) {
log.LogInformation($"SetPlayerData UpdateUserInternalDataRequest initial took {stopwatch.Elapsed}");
log.LogInformation($"SetPlayerData UpdateUserInternalDataRequest Error {result.Error}");
}
}
As per the logs, the response time recorded was 00:01:00.0402753, which is significantly beyond normal expectations. Could you please help us understand if this is a known issue, and whether there are any ongoing outages or performance degradations with the PlayFab services?
