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saltynbaev avatar image
saltynbaev asked

Rule Grand Item actions sometimes doesn't work

Title 58D35 Hello, we have a rule "AddDefaultToNewPlayers" which gives out at event "com.playfab.player_added_title" the bandle "DefaultToNewPlayers" with and using the default action "Grand Item". Look at the screenshot.

Now every day we have 500-1000 players come to us, some users (2-3) do not work out the rules! For example for player "DF0A4572646C31B5". He registered "November 8, 2023 3:38 PM", the inventory is missing items from the bandle, such as the item "CAR_Boxwheel". Our tech support issues such bandles manually, so at the moment the player has them (November 9, 2023 9:07 AM)

Why doesn't the rule work? What is the reason for this? 6508-image.png

CloudScriptAuthenticationPlayer InventoryPlayStream
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Infer Wang avatar image
Infer Wang answered

This may be transient issue. If this issue persists, feel free to tell us.

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saltynbaev avatar image saltynbaev commented ·

No, it's not a temporary problem. In the last 24 hours, this has affected players 735717ACE8546937 and 577D025E8EC1A05B. Please look into the problem.

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saltynbaev avatar image saltynbaev commented ·

The problem hasn't gone away. The rule does not always work. This has happened to 5 more players recently. Please consider the problem.

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saltynbaev avatar image saltynbaev commented ·

How can I get in touch with you? The problem has not gone away. Please look into the problem.

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Infer Wang avatar image Infer Wang saltynbaev commented ·

You can open a support ticket and describe the impact in the ticket for further help.

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saltynbaev avatar image saltynbaev commented ·

The problem has not gone away. Please look into the problem.

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Infer Wang avatar image Infer Wang saltynbaev commented ·

We can’t guarantee this service 100% successful. Sorry for the inconvenience. In this case, you may manually grant the items that are supposed to be granted to the user by rules.

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