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Alex avatar image
Alex asked

SessionId still active after BuildId deleted from the Playfab Manager

Hello,

We deleted a BuildId to upload a new one. We had some servers sessions active, and we expect buildId removal to also shutdown the existing active sessionIds associated with the build.

In this case, the sessionId "f8d70cd5-3843-45c2-948b-056b261c5cd9" is still active, but the buildId is already deleted. We cannot make a shutdown through API calling ShutdownMultiplayerServer neither with a MultiplayerServerUnavailable error. In Addition, we don't have access to any historical records of previous buildIds. There's been more than 3h since we deleted the buildId.

BuildId still active: "5288a035-ae85-4a80-91a8-419f5c798227" Playfab TitleId: AE959

Why is this sessionId still active? And the buildId? Is GetMultiplayerServerDetails returning outdated info cached of an unnexisting sessiondId/buildId?

We have a player connected to a sessionId that's not visible anywhere apart from the call to GetMultiplayerServerDetails.

Thanks.

apisCustom Game Serversmultiplayer
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Neils Shi avatar image
Neils Shi answered

After my test, If I don't shut down active server before deleting the build, and then immediately call the API GetMultiplayerServerDetails, it still returns the deleted server details. But after some time, calling this API again it will return "MultiplayerServerNotFound" error. And the "Total Usage"(which in Game Manger -> Multiplayer -> Server -> Total Usage) also indicates that the deleted server is no longer in use. However, we still recommend that you shut down all active servers before deleting the build. You can navigate to [Multiplayer] – [Servers] – [Your build] – [Servers] and then shut down all active servers manually or use API ShutdownMultiplayerServer to shut down it directly.

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