Why do archived servers logs disappeared?

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epp asked Jun 9, '23

Why do archived servers logs disappeared?

I'm investigating session issue, but I can't find session logs. Issue was today approximately between 02:00-03:00.

I looked at archived servers log, but there is limit for 120 records and earliest at 04:01

I looked at ListArchivedMultiplayerServersAsync, but there is limit for 145 records and earliest at 04:11 (I sent request with PageSize=1000)

GetMultiplayerSessionLogsBySessionIdAsync method returns "No record found for the session" (for other sessions everything is fine)

How I can get early logs? Why do logs disappeared?

Additional info: Title: 5FA5C Build: a2f2ea53-8755-4724-bc54-3dfa79ca3338 Session: e00f0506-8792-4471-972e-400e65f283ba

PS: it feels a bit similar to https://community.playfab.com/questions/29945/archived-games-logs-disappearing.html but it was fixed

multiplayer

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Answer 1 · 2023-06-12T23:20:13Z

Dimitris Gkanatsios answered Jun 12, '23

there might be (rare) times that the VM goes down unexpectedly. In this case, we might not be able to grab logs, unfotunately.

If you are interested in getting logs in a streaming fashion, you can take a look here: https://github.com/PlayFab/VmStartupScriptGallery

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Answer 2 · 2023-06-09T09:40:54Z

Xiao Zha answered Jun 9, '23

To retrieve server logs, you can refer to Archiving and retrieving multiplayer server logs - PlayFab | Microsoft Learn to get server logs. If you want to get earlier server logs, you can call ListArchivedMultiplayerServers API with SkipToken to get earlier ServerId , then call GetMultiplayerServerLogs API with ServerId to get earlier logs. Additionally, these logs are kept for 28 days after the termination of your game server.

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epp commented · Jun 12, 2023 at 10:34 AM

@Xiao Zha I did everything but still no logs

Details:

To retrieve server logs, you can refer to Archiving and retrieving multiplayer server logs - PlayFab | Microsoft Learn to get server logs

It shows only last 120 records (like yesterday)

If you want to get earlier server logs, you can call ListArchivedMultiplayerServers API with SkipToken to get earlier ServerId

Ok, SkipToken works fine, but there is no server for needed session

However, I got ServerId (a8a377e4fc7fda45fb7d4fdcd9f5f080fe6e54b1a59269ab3a157420c84503b4) from Data Explorer (advanced)

then call GetMultiplayerServerLogs API with ServerId to get earlier logs. Additionally, these logs are kept for 28 days after the termination of your game server.

I called method with correct ServerId but get error "No record found for the server"

Is there any other option to get logs?

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