question

hanneslidbeck avatar image
hanneslidbeck asked

Uneven response times on login

Hi,

We're having an issue with custom login for one of our partners. Everything works well on our end when we log in but every time they try they get stuck for a very long time. If they don't give up they've reported cases where they eventually get past the login and the game continues.

We don't get any exceptions cast.

A couple of questions:

  1. Do you have a timeout on the login request that doesn't cast any exceptions?
  2. Do you have a feature that would allow us to continue following the login progress in your scripts and present this to our players to let them know the game hasn't frozen?

Thanks in advance!

10 |1200
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

·
brendan avatar image
brendan answered

Can you help us to understand what the "custom login" flow is for this game, exactly? You can find the average response times for all API calls in the API Usage Details report in your title (Analytics->Reports), but I can assure you that there are no unusual delays in responses.

For your specific questions:

1. Timeouts are specific to the http library in use - our service will always return a response to any request received.

2. This sounds like you're describing something which is entirely client-side - the presentation layer to the player. We provide the backend API calls for authentication (and data, etc.), but we don't interfere in your presentation to the player.

10 |1200
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.