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dragonfoundry avatar image
dragonfoundry asked

DatabaseThroughputExceeded

I'm seeing a fair number of database throughput exceeded errors granting a bundle containing a set of stackable objects. The calls seem to be managing to grant some small percentage of the bundle (2-3 cards max) and then fails:

(721f) PlayFabError: DatabaseThroughputExceeded, message: Temporary storage issue, please retry request, details: , httpcode: 503, httperror: ServiceUnavailable, user: 91E8700F1214B3B6, request: PlayFab.ServerModels.GrantItemsToUserRequest

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brendan avatar image
brendan answered

Looking at our logging, I'm only seeing 6 of those errors in the last 24 hours for your title. What is the bundle in question? We can have a look at the specifics of the operation.

Also though, I should point out that in checking your events, I did notice that you have a small number of players hammering on the ui_hints user data value (https://developer.playfab.com/en-us/721F/playstream/event-history?query=ZXZlbnREYXRhLmV2ZW50TmFtZSUzQXRpdGxlX2V4Y2VlZGVkX2xpbWl0&sumBy=&termsField=), causing some database issues for your title. Any idea why they would be trying to update that key so frequently?

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dragonfoundry avatar image dragonfoundry commented ·

the two bundles were "tech_starter" amd "arcane_starter", 3x each. The uihints one is likely a bug - nobody should be hammering on that one at all, and it should be easy to fix. Probably bad/legacy data in some old accts.

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