question

Zhi Kang Shao avatar image
Zhi Kang Shao asked

Game server is "Unavailable", can't terminate it

Hi there,

We have a game server with status "Unavailable" and we can't terminate it. It won't close even when we uncheck all regions for that build. Can a PlayFab admin please have a look? Our title ID is ED9D and a game server has been up for over 12 hours now. Thank you!

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1 Answer

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brendan avatar image
brendan answered

Apologies for the delay on the response - as I'm sure you saw, we terminating that server this morning. We have an active investigation into why EC2 servers can go into this state. It's pretty rare, so hopefully you won't see it again (especially since we should be resolving the underlying issue soon).

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Zhi Kang Shao avatar image Zhi Kang Shao commented ·

Hi Brendan, I saw that you terminated the server. Thanks! Good luck on investigating the issue.

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Zhi Kang Shao avatar image Zhi Kang Shao commented ·

Unfortunately, it happened again. Could you please terminate our EUWest and USCentral servers that have status Unavailable and have been running for over a day? (title ID ED9D)

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brendan avatar image brendan Zhi Kang Shao commented ·

Thanks, we confirmed that the fix we deployed on Monday of this week fixes the issue those servers were encountering, and we've terminated them. Server started since Monday shouldn't see this issue.

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Zhi Kang Shao avatar image Zhi Kang Shao brendan commented ·

That is great news, thanks for fixing that!

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Juan Manuel Martinez avatar image Juan Manuel Martinez commented ·

Hi Brendan,

Here we are having this issue for 4 servers:

  • XX
USEast Unavailable 0 4 0.6.0.86.LMS 09:18:45:29 never
  • XX
EUWest Unavailable 0 4 0.6.0.86.LMS 10:09:12:19 never
  • XX
EUWest Unavailable 0 6 0.6.0.86.DUEL 10:19:16:42 never
  • XX
EUWest Unavailable 0 6 0.6.0.86.DUEL 12:07:17:52 never

Title Id: 27D9.

Thanks,

Juan

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brendan avatar image brendan Juan Manuel Martinez commented ·

We've terminated those servers, so they'll disappear from your list shortly. Meanwhile, one thing to be aware of is that we updated the AMI for servers last week with a change that should help to prevent this, so you shouldn't see it going forward.

1 Like 1 ·
Juan Manuel Martinez avatar image Juan Manuel Martinez brendan commented ·

Thanks Brendan, I will keep an eye on that. If happens again I'll notify immediately.

Juan,

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Joshua Strunk avatar image Joshua Strunk commented ·

So our title 125b has just encountered this issue. Seemed to happen to a server that was running before we updated our build and once we updated it the new server never spun up and the old one got hung as unavailable.

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brendan avatar image brendan Joshua Strunk commented ·

Thanks - as discussed in Slack, we're making an additional update to the AMI to account for this. That fix will be in place shortly.

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