Idea

Christopher Aardappel avatar image
Christopher Aardappel suggested

Innervate functioning as intended, but does not show as installed in the add-ons

As an early adopter to the Innervate add-on, all systems seem functional, but the Innervate add-on does not show as 'Installed' in the console. We are managing billing separately, as our integration occurred before the add-ons were announced. Is this a concern? Is any functionality gained by that being 'Installed'? If we do add a credit card and install the add-on, will we be double charged?

 

Thanks.

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brendan avatar image
brendan commented

You are correct - because you were integrated ahead of the existence of our Add-ons marketplace, you are the exception at the moment. If you enter your credit card and click to activate Innervate, it will show up correctly and you won't be double-charged.

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