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playfab-15 asked

How can I get support for console issues?

I was posting a question concerning an issue on xbox. The response was to create a support ticket, as it can not be descussed on the open forum due to NDA. But we are not able to submit a support ticket, as we are only on the Free plan atm. Our estimate is that we are also not going to need the standard plan. Are we forced to upgrade to standard, to get help on this issue or is there another way to get support on this?

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Xiao Zha answered

We do not have a way to provide NDA support outside of opening a support ticket. We are looking into ways to allow pay-as-you-go customers to open support tickets in the future, but we do not have an ETA for this.

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